1. The store and scope of this policy

RAQMOD is an online store operated by Dar Click Digital in Taif, Saudi Arabia, at shop.delandk.com. This policy covers cancellation and refund requests for digital services and products purchased from the store, including adding beneficiaries to Canva subscriptions and digital codes when offered for sale.

The covered services are digital, so no physical product return or return shipment is required. This policy should be read with the product description, subscription duration, warranty, and offer terms disclosed at purchase, without limiting mandatory consumer rights.

2. Payment confirmation and order fulfillment

Our current payment method is direct bank transfer. We verify receipt of funds in the store’s account and match the payment to the order number, then manually activate the service after receiving the necessary beneficiary information. Submitting a transfer receipt alone is not final confirmation that the funds have arrived.

The fulfillment period is stated on the product page or agreed with the customer before purchase. Invitations, activation details, and confirmations are sent by email or WhatsApp. Sending an invitation alone does not establish that the customer has benefited from the service; activation and usage status are reviewed when assessing a refund request.

3. Cancellation before activation and withdrawal rights

• Unpaid orders may be cancelled without a fee.

• If payment has arrived but the subscription has not been activated and the customer has not benefited from the service, the customer may request cancellation and a full refund of the amount paid for that order.

• Digital code orders may be cancelled for a refund before the code is delivered. After delivery, we review the code’s status and use, the product’s nature, and the customer’s statutory rights. A request is not refused solely because the product is digital.

Subject to applicable statutory exceptions, a consumer may withdraw from a service contract within seven days after entering into it, provided they have not used or obtained any benefit from the service. For products, the period runs from receipt where applicable to the product concerned. Activation alone does not remove a withdrawal right that remains available under the law. This period does not limit rights relating to defects, non-conformity, or failure to fulfill an order.

4. Cases eligible for a remedy or refund

We verify the request and resolve the issue or refund the amount due, according to the circumstances and the customer’s rights, where:

• We cannot complete activation or deliver a service that has been paid for.

• The subscription or service materially differs from its description or agreed duration at purchase.

• A code is invalid or was used before it was delivered, once verified.

• A payment for the same order is duplicated or exceeds the amount due; the duplicate or excess amount is returned after verification.

• The store cancels a paid order before delivering the service.

We do not require a customer to accept a replacement or store credit instead of a cash refund to which they are entitled. Repair, reactivation, or an appropriate replacement may be offered without delaying an established statutory right to cancellation or a refund.

5. Requests after activation and use

Once a service has been activated, used, and provided as described, a change of mind or no longer needing it does not, by itself, entitle the customer to a refund, unless the offer includes a broader guarantee or the law provides otherwise. Rights relating to defects, non-conformity, and interruptions covered by a guarantee remain unaffected.

Please check the beneficiary email address and order details. If an error is reported before fulfillment, we correct it where possible. If an order was fulfilled using incorrect information supplied by the customer, we review whether correction or resending is possible and whether the service has been used. We do not promise or refuse an automatic refund without reviewing the circumstances and statutory rights.

A customer is held responsible for an account or service suspension only to the extent that it is shown to result from their breach of relevant disclosed terms. Referring to an external service provider does not release the store from its obligations to the customer.

6. Delays, subscription interruptions, and guarantees

If we cannot fulfill an order or fulfillment is delayed beyond the agreed time, we inform the customer of the reason and expected completion time. The customer may request cancellation and a refund for the unfulfilled part once the agreed deadline has passed, without limiting any broader statutory right.

If a subscription stops working during its advertised term or guarantee period, please contact us when the issue is discovered to assist verification. We investigate and offer to restore the purchased service within a specific period communicated to the customer, without delaying statutory rights that are already due.

If we cannot fulfill the service, we refund the amount due. A full refund applies where the service was not provided or the breach is sufficiently material to require one. For fixed-term subscriptions, we may agree with the customer on a proportionate refund for the unprovided part, calculated from the subscription amount paid according to the proportion of the total term for which service was not provided. This must not fall below the customer’s statutory entitlement or advertised guarantee.

For offers without a defined duration, we do not invent a duration that was not disclosed at purchase to reduce a refund. The promise and guarantee advertised at purchase are considered when determining the amount due. Changes to a service provider or its terms do not, by themselves, remove the customer’s rights against the store.

7. How to request a refund

Send your request to dlandk1986@gmail.com or WhatsApp +966 56 603 3002, including:

• Your order number and account or beneficiary email address.

• The reason for your request and a description of the problem or any error message.

• The transfer date, amount, and reference number, or a receipt allowing us to match the payment.

You may hide your account balance and unrelated transactions on the receipt. We do not ask for your account password, banking login details, or verification codes. We request only the information needed to verify the order and process the refund and handle it according to our Privacy Policy.

8. Review and expected refund timing

We respond to refund requests within two business days of receipt with the outcome or a request for necessary additional information. If further investigation is needed, we explain why, provide an expected timeframe, and keep the customer informed, without exceeding binding legal deadlines.

We initiate the bank transfer for an eligible refund within five business days after confirming entitlement and receiving complete, correct transfer details, or within any shorter statutory deadline. The time for the funds to appear in the customer’s account may vary according to bank procedures. We provide the transfer reference when the payment is sent and follow up on any delay reported by the customer.

For this policy, business days are Sunday through Thursday, excluding official public holidays in Saudi Arabia.

9. Refund method and fees

Refunds are made in Saudi riyals by bank transfer to the account from which payment originated where possible. We may request the account holder’s name and IBAN to verify the recipient. If the original account cannot be used or another person made the payment, we agree on an alternative after verifying entitlement and the payer’s authorization.

Refunds are based on the amount actually paid for the service, or the eligible portion, including related charges and taxes collected where applicable, rather than its price before a discount. The store does not charge an administrative refund fee or shipping fees for digital returns and does not deduct the fee for the bank transfer it makes to return the amount due.

We do not substitute a voucher or store credit without the customer’s consent. When a service is fully refunded, its invitation or membership may be cancelled, as explained in the refund confirmation. Any effect of a partial refund on the remaining service is reviewed with the customer.

10. Offers, customer rights, and policy changes

Discounted products are also covered by this policy. A discount does not remove rights relating to defects or non-conformity. Free accompanying benefits have no separate refundable cash value if no fee was charged for them, and no undisclosed value for such benefits is deducted from an eligible refund.

Any product-specific terms must be clear before purchase and must not reduce mandatory consumer rights. This policy does not prevent customers from complaining to competent authorities or exercising their statutory rights.

We update this policy when necessary and revise the last-updated date. Orders remain subject to the terms disclosed when they were purchased; later amendments are not used to reduce rights arising from those orders.

11. Contact

Responsible entity: Dar Click Digital (دار كليك الرقمية) — RAQMOD Store.

Location: Taif, Saudi Arabia.

Website: shop.delandk.com.

Email: dlandk1986@gmail.com.